Happy new year! We had so many questions today:

• Onboarding prevention & diversion programs

• Tracking hotel stays in HIFIS

• Examining the different consent options

• Is the administrative practice of managing user accounts centralized or decentralized?

• How are users trained and when are HIFIS user accounts issued?

• Are people in public institutions on the BNL or not?

Happy holidays! Our last chat before the holidays was somewhat festive. We talked about:

• Dog sleds 🐕‍🦺🛷

• Expanding from Case Management into Goods & Services and the pitfalls there

• Peer support programs that don't like documentation

• Drop-in visits at shelters that don't involve a bed stay

• Back-entering data post-launch

Small and quiet group today... we talked about:

• Avocado 🥑

• Activity status not updating + clients approaching activity report

• Help desk ticketing software

• What's up with the Referred From and Referred To fields on Case Management and Housing Placements?

• Power BI versus Crystal Reports