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00:00 Recording...
AR
Ali Ryder 🧑‍💼 Staff
Oct 23 11:57am in General discussion

Community Call Summary

Today we talked about:

  • The upcoming conference

  • Using Waiting Lists for shelter beds

  • Replicating Group Activities and its impact on activity

  • Some Encampment issues with 4.0.61.2

  • Some strange COR issues. Kat has some housed people showing up as chronically homeless. Several people mentioned issues related to families (which are currently on the to-do list being changed now-ish).

Comments3

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DL
Denice LeVangie

What conference are you speaking about and do you want us to keep a wait list of people who are calling?

Reply 11d ago
AR
Ali Ryder 🧑‍💼 Staff

Hi @Denice LeVangie! The conference we're speaking of is the National Conference on Ending Homelessness, which is put on by the Canadian Alliance to End Homelessness and this year is in Winnipeg. https://conference.caeh.ca/

Reply 11d ago
AR
Ali Ryder 🧑‍💼 Staff

I also have no particular feelings about whether you keep a wait list of people who are calling. This was just something that was discussed at our community call. One of the attendees said that her community was considering that approach and asked other communities if they were doing something similar or had any advice.

Reply 11d ago
AR
Ali Ryder 🧑‍💼 Staff
Sep 11 12:02pm in General discussion

Community Call Summary

Today we talked about:

  • Bulk closing case files and housing placements, and forthcoming scripts. HICC says they are working on scripts and reports to help with this.

  • Deactivating service providers - don't want users to be able to, say, select them when issuing a new service restriction, but administrators still need access for reporting etc.

  • HIFIS training and user account creation. How do different communities require their users get trained?

    • Check out my 2024 presentation about HIFIS training! 

  • Setting up practices to ensure that supervisors are actually reviewing their front line staff's HIFIS usage

Comments0

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JK
Jordan Killam
Sep 11 9:34am in Reporting

HIFIS Health Check

Is anyone else unable to run it or is it just our instance? (We're using the latest version) Build 4.0.60.5.1 (NB)

Comments1

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O
obanjo@endhomelessnesswinnipeg.ca

The following steps resolved the issue for us:

  1. Changed the database driver from SQL Server Native Client 11.0 to Microsoft OLE DB Driver for SQL Server. This is also a better practice to follow, as SQL Server Native Client 11.0 is deprecated.

  2. Changed the SQL database connection method from Windows Integrated Security to SQL Server Authentication, using the Server/Host name, SQL username, and password.

  3. Saved the Crystal Report with the updated database connection settings.

  4. Uploaded the updated report to the HIFIS Web Portal and run the report.

Try it and see if that works for you

Reply 2mo ago
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