HIFIS 4 Logo - With Transparency HIFIS Community
⌘K
Mailing List
Home
Discussion
People
Events
HIFIS Changelog
Known Issues & Ideas
HIFIS Improvement Project
Homelessness Learning Hub
HIFIS Demo Site
Latest Version of HIFIS
Slack Channel
Mailing List
BFZ Group Photo

HIFIS Community

Welcome to the HIFIS Community! Here you can meet other HIFIS-users from across Canada and share your knowledge.

170 members · 1 courses
CS
AR
AR
AS
DL
YT
OY
BD
JK
NK
Share or ask something
(no name)
00:00 Recording...
Upcoming events
CAEH2026
CAEH 2026
Tue, Nov 3 · 9am EST
Wed, Nov 4 · 9am EST
Thu, Nov 5 · 9am EST
in …
CAEH2026
CAEH 2026
Conferences
Tuesday, November 3 · 9am – 6pm EST
Wednesday, November 4 · 9am – 6pm EST
Thursday, November 5 · 9am – 2pm EST
in …
375 York Avenue, Winnipeg, MB R3C 3J3, Canada
BFZ Group Photo
HIFIS Community Call
AR
Fri, Nov 20 · 11am EST
in …
BFZ Group Photo
HIFIS Community Call
AR
Public
Friday, November 20 · 11am – 12pm EST
in …

Register for this event

Choose your time zone
AM/PM
24h
  • No matching results found.
Register for HIFIS Community Call

Join us for our bi-weekly community call where we discuss all things HIFIS!

Register for this event

BFZ Group Photo
HIFIS Community Call
AR
Fri, Dec 4 · 11am EST
in …
BFZ Group Photo
HIFIS Community Call
AR
Public
Friday, December 4 · 11am – 12pm EST
in …

Register for this event

Choose your time zone
AM/PM
24h
  • No matching results found.
Register for HIFIS Community Call

Join us for our bi-weekly community call where we discuss all things HIFIS!

Register for this event

BFZ Group Photo
HIFIS Community Call
AR
Fri, Dec 11 · 11am EST
in …
BFZ Group Photo
HIFIS Community Call
AR
Public
Friday, December 11 · 11am – 12pm EST
in …

Register for this event

Choose your time zone
AM/PM
24h
  • No matching results found.
Register for HIFIS Community Call

Join us for our bi-weekly community call where we discuss all things HIFIS!

Register for this event

Ideas
Encampment does not update Last Known City
SF Shannon Forward

If you add a client to an Encampment, it does not update Last Known City on the Client Profile (or their Geographic Region)

3 0 Open
4 days ago
Encampment photos rights issue
SF Shannon Forward

It appears that the rights tree is working incorrectly for encampment photos. It appears that there should be a "folder" for encampment photos, but right now they're nested underneath Display Encampme…

3 0 Open
4 days ago
Link missing on account activation email
MD Melanie Deveaux

In 4.0.61.1.3, when a user account is created, there is no link in the email. Password reset emails still work properly.

5 1 Open
~1 month ago
Housing Unit Parameter in reports
AR Ali Ryder

Reports in HIFIS have a finite list of allowed parameters. It’s not possible to run a report for a specified Housing Unit. Although it may not currently be valuable or necessary to do so, with some ot…

2 0 Open
~1 month ago
User Account Management at Scale
YL Yvonne Lin

With an instance as big as British Columbia, user account management is increasingly important, especially when onboarding hundreds of new service providers and thousands of new users. It would be ve…

2 0 Open
~1 month ago
Better way to track Referrals
AR Ali Ryder

Introduce new behaviour in HIFIS to allow better tracking of referral completion, recording referrals in more circumstances, and referring clients to other service providers inside HIFIS.

Reference: ht…

59 0 Open
11 months ago
Custom Consent Values missing from Coordinated Access
HG Hilary Gough

If you have a custom Consent Value that rolls up to Coordinated Access or Explicit + Coordinated Access, clients with those statuses are missing from the Coordinated Access module.

4 0 In Progress
2 months ago
Add End Date field to Waiting List
AR Ali Ryder

And then filter the list of Waiting Lists to show Active by default.

4 0 Open
3 months ago
Allowable Unknown Gap threshold
AR Ali Ryder

I can't believe I don't already have something on this ideas board about this! Here's the idea, in more detail:

In a perfect world, we have 100% complete housing-related data about all clients at all t…

8 3 Open
5 months ago
Add subsidy directly to Housing History
AR Ali Ryder

Subsidies are connected to Housing History records, not Housing Placements or Housing Loss Prevention. However, in order to add a Subsidy, you must first add a Housing Placement or Housing Loss Preven…

3 0 Open
3 months ago
Courses
New Login Screen 58
Accessing HIFIS
12 lessons
Front LineSupervisorDirectorAdministrator
AR
Ali Ryder 🧑‍💼 Staff
Oct 23 11:57am in General discussion

Community Call Summary

Today we talked about:

  • The upcoming conference

  • Using Waiting Lists for shelter beds

  • Replicating Group Activities and its impact on activity

  • Some Encampment issues with 4.0.61.2

  • Some strange COR issues. Kat has some housed people showing up as chronically homeless. Several people mentioned issues related to families (which are currently on the to-do list being changed now-ish).

Comments3

Please log in or register to post a comment
DL
Denice LeVangie

What conference are you speaking about and do you want us to keep a wait list of people who are calling?

Reply 4d ago
AR
Ali Ryder 🧑‍💼 Staff

Hi @Denice LeVangie! The conference we're speaking of is the National Conference on Ending Homelessness, which is put on by the Canadian Alliance to End Homelessness and this year is in Winnipeg. https://conference.caeh.ca/

Reply 4d ago
AR
Ali Ryder 🧑‍💼 Staff

I also have no particular feelings about whether you keep a wait list of people who are calling. This was just something that was discussed at our community call. One of the attendees said that her community was considering that approach and asked other communities if they were doing something similar or had any advice.

Reply 4d ago
AR
Ali Ryder 🧑‍💼 Staff
Sep 11 12:02pm in General discussion

Community Call Summary

Today we talked about:

  • Bulk closing case files and housing placements, and forthcoming scripts. HICC says they are working on scripts and reports to help with this.

  • Deactivating service providers - don't want users to be able to, say, select them when issuing a new service restriction, but administrators still need access for reporting etc.

  • HIFIS training and user account creation. How do different communities require their users get trained?

    • Check out my 2024 presentation about HIFIS training! 

  • Setting up practices to ensure that supervisors are actually reviewing their front line staff's HIFIS usage

Comments0

Please log in or register to post a comment
JK
Jordan Killam
Sep 11 9:34am in Reporting

HIFIS Health Check

Is anyone else unable to run it or is it just our instance? (We're using the latest version) Build 4.0.60.5.1 (NB)

Comments1

Please log in or register to post a comment
O
obanjo@endhomelessnesswinnipeg.ca

The following steps resolved the issue for us:

  1. Changed the database driver from SQL Server Native Client 11.0 to Microsoft OLE DB Driver for SQL Server. This is also a better practice to follow, as SQL Server Native Client 11.0 is deprecated.

  2. Changed the SQL database connection method from Windows Integrated Security to SQL Server Authentication, using the Server/Host name, SQL username, and password.

  3. Saved the Crystal Report with the updated database connection settings.

  4. Uploaded the updated report to the HIFIS Web Portal and run the report.

Try it and see if that works for you

Reply 2mo ago
HIFIS 4 Logo - With Transparency HIFIS Community
Customer service
Terms and conditions
Copyright © 2026 ACRE Consulting