Some great topics today and a lot of lurkers 👀

• Service Restrictions - some providers want to use Watch Concerns instead

• Incident reports - what's the value of adding them to HIFIS? What if the fields don't match what are needed for reporting?

• Sharing SPDATs - secondary rights versus using a report

• Supportive/transitional housing again - 3 bad options - Housing Placements, Housing Loss Prevention, or just Housing History

Reminder that we keep a known issues log here: https://hifisfeedback.acreconsulting.ca/

Today we talked about:

• Inherited consent a whole bunch. Does Inherited consent end when a parent's consent ends? Yes. Does Inherited consent re-activate after a parent's consent is re-activated? No? Do people with Inherited consent inherit housing status from their parents? Not usually, but the COR does.

• Ticketing software for change management

• Product tours and Userflow in particular

• Activity behaviour on closing Housing Placements

Happy new year! We had so many questions today:

• Onboarding prevention & diversion programs

• Tracking hotel stays in HIFIS

• Examining the different consent options

• Is the administrative practice of managing user accounts centralized or decentralized?

• How are users trained and when are HIFIS user accounts issued?

• Are people in public institutions on the BNL or not?