When a client who has an active Service Restriction is added to the Client field on the screen for a service type that the Service Restriction applies to (i.e. Book-In), there is a pop-up screen which uses the browser’s native pop-up function. This is incongruous with other pop-ups in HIFIS such as the Attestation pop-up or the Expired Consent pop-up, and because of its inconsistency some users misunderstand what it is communicating or miss the pop-up entirely.

It is recommended that the Service Restriction pop-up be redesigned to be consistent with other pop-ups in HIFIS.

Furthermore, the text in the pop-up can be improved at the same time. Currently, the text reads “[Client] [DOB] has an active service restriction.” This could be more helpfully changed to “[Client] is restricted for [Reason for Restriction] until [End Date].”

Currently, the pop-up only includes one button with the text “OK.” If the user does not have permission to override service restrictions, they remain on the Book-In screen (or the screen of whatever service they are providing) with the client’s name removed, which can be confusing. Instead, two buttons should be present: “Display Restriction” and “Proceed with Book-In.”