The Calls and Visits Log can be used by organizations to track the number of visits and inquiries they receive. This data is useful for their monthly reporting. As this module functions on the assumption that clients are already in HIFIS, it can be difficult to log when an organization receives an inquiry or visit from someone outside of the system. The HIFIS User Guide describes this module as a way to record "contacts and communications a client makes and/or receives during their stay at the service provider". This module is useful for non-emergency shelter organizations. Information which should be logged in this module is being entered as a comment on the Client - Vitals page, which does not effect Client State.