Today we talked about:

• Inherited consent a whole bunch. Does Inherited consent end when a parent's consent ends? Yes. Does Inherited consent re-activate after a parent's consent is re-activated? No? Do people with Inherited consent inherit housing status from their parents? Not usually, but the COR does.

• Ticketing software for change management

• Product tours and Userflow in particular

• Activity behaviour on closing Housing Placements

Happy new year! We had so many questions today:

• Onboarding prevention & diversion programs

• Tracking hotel stays in HIFIS

• Examining the different consent options

• Is the administrative practice of managing user accounts centralized or decentralized?

• How are users trained and when are HIFIS user accounts issued?

• Are people in public institutions on the BNL or not?

Happy holidays! Our last chat before the holidays was somewhat festive. We talked about:

• Dog sleds 🐕‍🦺🛷

• Expanding from Case Management into Goods & Services and the pitfalls there

• Peer support programs that don't like documentation

• Drop-in visits at shelters that don't involve a bed stay

• Back-entering data post-launch