Our Coordinated Access team has reached out to us because of clients not going inactive in HIFIS. Our Coordinator reviewed some of the list provided and could not explain the reason why they were still active after so many days since their last service.

In the Front Desk > Coordinated Access list, sorting by Days Since Last Activity, we are seeing clients that have not been active in over 90 days. Our activity threshold is set to 90 days, so we are not sure why these clients are not going inactive. Checking the clients from the CA Module who are the farthest over the activity threshold, they are indeed active.