Our Coordinated Access team has reached out to us because of clients not going inactive in HIFIS. Our Coordinator reviewed some of the list provided and could not explain the reason why they were still active after so many days since their last service.
In the Front Desk > Coordinated Access list, sorting by Days Since Last Activity, we are seeing clients that have not been active in over 90 days. Our activity threshold is set to 90 days, so we are not sure why these clients are not going inactiv…
This problem was first reported in 4.0.57.30 under ticket 9954
We have a custom table attached to client details which we have configured to allow only one record. The table has a single field.
Both copies of the client had the same value set for the field prior to merging. As a result, the field / value is linked twice to the merged client, even though the table only allows one record.
I am able to remove one of the values under the admin account by temporarily changing the Custom Table to allow m…
In testing 60.3 we have found an issue with the “View All Session Details” button in the Case Management area.
To see this, create a new case management record, or open a client that already has an open case management record, either from Front Desk > Case Management, or from Client Management > Case Management. Then Click on the Display button to view the details.
What we expect to see here is a summary of all sessions attached to the case management record.
In our production environment (v4.0.59.…
We have found a strange issue in testing 60.3 related to custom tables and we aren’t quite sure what is going on, nor can we reliably reproduce it.
Intermittently, some of our custom tables are showing "No Custom Fields: There are no custom fields available for this custom table." instead of displaying the form.
In testing 60.3 we have found an issue with records duplicating under the Financial Profile area. This appears to be affecting all 4 tabs within the Financial Profile section.
Whenever you add a record under Income, Expenses, Assets or Debts when there is already a record, the new record is added multiple times.
For example,
I added a “Employment - Casual" record under Incomes on client # 5624 on the demo site. Adding the first record seems to work properly.
I then added a new income record for “OW”…
In 60.2 you cannot edit or delete a subsidy.
When trying to edit, you get a "Loading" message that never clears.
When trying to delete you receive an error in the right corner that says item failed to delete.
Tested for both Housing Placement and Housing Loss Prevention.
Added and secured a unit.
Moved in
Went to the Subsidy tab within the Housing Placement record and added a new subsidy
Once created I used the edit option (pencil) to try and edit and it kept loading
I went back to the record and tried …
We are currently running build 4.0.59.5. I have an consent related enhancement request to submit for a future HIFIS patch.
We would like to be able to disable the “Explicit” consent type option in the consent drop down when creating a client or a consent record.
When we upgraded our HIFIS instance from 58 to the 59 version, we selected the option to convert all our Explicit consent records into Coordinated Access + Explicit consent, since our consent form already included consent for entry int…