When adding an address record, Country is pre-selected as "Canada" but Province and City are left blank. Can we not just assume that, by default, addresses in the same Province as the one we are currently in (i.e. application Registration knows what province we are in, or you could look up the current Service Provider and see what province it is in)?
The reason for this is because when you have to select Province first, the software has to then process and load the list of Cities based on the Province, leading to a delay for staff.
According to Adam, this or something similar might be implemented soon to support recent Geographic Region changes (i.e. to make it easier for staff to add City information, therefore more clients will have a Geographic Region).